Privacy Policy

West 5th Homes ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website or interact with us, including through SMS text messaging. This policy complies with applicable data protection laws and A2P 10DLC messaging requirements.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you submit a form or request a consultation.
• Project Details: Information you provide about your home-building needs, budget, and timeline.
• Usage Data: Pages visited, referring URLs, browser type, and IP address collected automatically through cookies and analytics tools.
• SMS Consent Data: Records of your opt-in consent, message history, and opt-out requests related to SMS communications.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide information about our homes and services.
• Schedule and conduct consultations.
• Send project updates, appointment reminders, and relevant notifications via SMS or email.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

3. SMS Text Messaging Policy

By providing your phone number and checking the consent box on our forms, you agree to receive SMS text messages from West 5th Homes regarding your inquiry, project updates, and related communications.

• Message frequency: Varies based on your interaction and project status. You may receive up to several messages per week.
• Standard rates: Message and data rates may apply depending on your carrier plan.
• Opt-out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us.
• Help: Reply HELP to any message for assistance. You may also contact us at the information below.
• Carriers: Messages are delivered through participating wireless carriers. We are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share your data with service providers who help us operate our business (such as CRM and messaging platforms), with legal authorities when required by law, and with business partners involved in your home-building project.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with legal, accounting, or reporting requirements. SMS consent records are retained for the duration required by applicable A2P 10DLC regulations.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the information below.

7. Cookies

We use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings, though disabling them may affect website functionality.

8. Security

We implement reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

West 5th Homes
Email: hello@west5th.com
Phone: (555) 123-4567